Annual Performance Plan - 2014, Revised Final Performance Plan - 2013 Page 65

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Priority Goals
Strategies to Achieve Priority Goals
Goal Leader
· Educate the public on the
Increase use of our online services
Roy Snyder
availability and ease of use of our
Associate
By the end of FY 2013, we will
online services. We will do this
Commissioner, Office
increase our online filing rates from
through:
of Electronic Services,
36 percent at the end of FY 2011 to
Marketing
·
Office of Operations
48 percent.
Public Outreach
·
Advocacy Discussions
·
(Refer to performance measure
· Incorporate public feedback to
2.1a, Increase the percentage of
improve our online service
claims filed online, on page 30)
delivery
· Increase the information available
to the public online
· Implement new online services
· Enhance existing online services to
make them easier and more user-
friendly
Further, in response to the President's challenge to create a more effective, efficient, innovative, and
responsive Government, the Office of Management and Budget established Federal Priority Goals.
These goals supplement Government-wide management improvement goals and agency Priority Goals.
For information on Federal Priority Goals and our contributions to those goals, visit the
Office of
Management and Budget's performance portal
( ). The
President’s Budget
( )
identifies the lower-priority program activities, as required under
the Government Performance and Results Act Modernization Act of 2010, 31 U.S.C. 1115(b)(10).
Annual Performance Plan for FY 2014 and Revised Final Performance Plan for FY 2013
Social Security Administration |
| 1-800-772-1213
65

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