Annual Performance Plan - 2014, Revised Final Performance Plan - 2013 Page 74
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89OIG Major
Strategic Goals and Performance Measures to Address Challenges with Responsible
Management
Official
Challenges
Improve
Strategic Goal 2 – Provide Quality Services to the Public
Customer
DCO
Service
· 2.1a Increase the percentage of claims filed online
· 2.1b Complete the budgeted number of retirement, survivors, and Medicare claims
· 2.2a Achieve the target speed in answering National 800 Number calls
· 2.2b Achieve the target busy rate for National 800 Number calls
Deputy Commissioner for Quality Performance (DCQP)
· 2.2c Maintain the percent of people rating our services as “excellent,” “very good,” or
“good”
DCDAR
· 2.3a Complete the planned number of video hearings
Reduce
Strategic Goal 3 – Preserve the Public’s Trust in Our Programs
Improper
DCO
Payments and
· 3.1a Complete the budgeted number of Supplemental Security Income non-disability
Increase
redeterminations
Overpayment
· 3.3a Reduce the percentage of paper Forms W-2 completed
Recoveries
· 3.3b Achieve the target percentage for correctly assigning original Social Security
numbers
Strengthen the
DCO and DCQP
Integrity and
· 3.1b Complete the budgeted number of full medical continuing disability reviews
Protection of
DCQP
the Social
· 3.1c Percent of Supplemental Security Income payments free of overpayment and
Security number
underpayment error
· 3.1d Percent of Old-Age, Survivors, and Disability Insurance payments free of
overpayment and underpayment error
Improve
Transparency
Deputy Commissioner for Budget, Finance and Management (DCBFM)
and
· 3.2a Expand and enhance our debt collection tools
Accountability
Annual Performance Plan for FY 2014 and Revised Final Performance Plan for FY 2013
Social Security Administration |
| 1-800-772-1213
74
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