Annual Performance Plan - 2014, Revised Final Performance Plan - 2013 Page 58

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4.1b: Employ individuals with targeted disabilities
Fiscal Year
2013
2014
Target
2.00%
2.00%
Historical Performance
Fiscal Year
2009
2010
2011
2012
Performance
2.02%
1.99%
1.99%
1.99%
Data definition:
The percentage of the on-duty workforce, as of the end of the fiscal year
(September 30), who self-identified as an individual with a targeted disability (e.g., an employee who
has self-identified with one or more of the following physical or mental impairments: deafness,
blindness, missing extremities, partial paralysis, complete paralysis, epilepsy, severe intellectual
disability, psychiatric disability, and dwarfism).
Data include full-time permanent and part-time permanent employees only.
Data source:
Human Resources Operational Data Store
4.1c: Conduct mandatory employee training on diffusing difficult encounters with the public
Fiscal Year
2013
2014
Complete development of the safety
Target
and security training curriculum and
Train 100% of employees
finalize training products
Historical Performance
Fiscal Year
2012
Performance
Identified existing training and developed internal website
Data definition:
The percentage of new and existing employees trained on safety and security
measures when encountering irate and aggressive customers. We will train front-line employees first.
Data source:
Safety and Security Website, Content Management System, and the Learning
Management System
Annual Performance Plan for FY 2014 and Revised Final Performance Plan for FY 2013
Social Security Administration |
| 1-800-772-1213
58

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