Annual Performance Plan - 2014, Revised Final Performance Plan - 2013 Page 59
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89Strategic Objective 4.2
Maintain Secure and Reliable
Information Technology Services
Ø Complete Infrastructure Changes to Restore National IT Operations Within One
Day in the Event of a Disaster Affecting Either of Our Two Data Centers
Ø Use Advanced Cyber-Security Tools and Techniques to Protect Our Data and
Systems
Ø Utilize Proven New Technologies to Improve IT Cost, Performance, and Data
STRATEGIES
Loss Risk
Ø Incrementally Modernize Our Older Software Applications Based on Business
Opportunity and Technical Risk
Ø Maintain Systems Performance While Transitioning to Our New Data Center
Our IT infrastructure includes investments in computer hardware and software, telecommunications,
data, and the processes by which we manage this technology. Our robust IT infrastructure enables high
workforce productivity and public satisfaction in the services we offer. We design and implement cost-
effective IT solutions in the face of budget constraints, growth in IT demand and services, cyber-security
risks, and technology obsolescence that occurs as the technology industry changes.
Continued investments in our IT infrastructure will ensure that we will maintain secure and reliable
technology services for our workforce and the public we serve. We will implement several strategies to
strengthen both our day-to-day operations and ongoing technology modernization efforts.
We will maintain secure and reliable IT services by:
Enhancing Our Infrastructure:
In FY 2012, we completed infrastructure changes to restore national IT
operations within one day in the event of a disaster affecting either of our two data centers. We test
our critical system recovery processes on an annual basis. We plan to continue to conduct disaster
recovery exercises in accordance with Federal regulations.
Over the next several years, we will implement several technologies including high-speed disk
replication, dynamic load balancing with high bandwidth connectivity between data centers, increased
data center capacity, and automatic failover and staging systems.
Protecting Our Systems and Data:
We will continue to strengthen our information security program
to meet the standards and requirements of the 2002 Federal Information Security Management Act by
training our employees and implementing effective cyber-security technologies. In FY 2012, we
instituted agency-wide mandatory online systems security awareness training. In FY 2013 and FY 2014,
we plan to expand and enrich the current cyber-security training curriculum and increase training
opportunities.
We also continue to deploy new tools and techniques to enhance protection of our data, systems, and
business processes. In FY 2013, we will complete deployment of a Data Loss Prevention tool to
strengthen our systems protections. We will continue to mature our security processes and enhance
our security posture.
Annual Performance Plan for FY 2014 and Revised Final Performance Plan for FY 2013
Social Security Administration |
| 1-800-772-1213
59
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