Annual Performance Plan - 2014, Revised Final Performance Plan - 2013 Page 73
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89Appendix D
Agency Challenges
Our programs provide a safety net for the public and contribute to increased financial security for the
elderly and disabled. Each month, we pay more than $65 billion in benefits to over 61 million
beneficiaries. These benefits not only provide a lifeline to our beneficiaries and their families, but are
also vital to the Nation's economy.
In the chart below, we show the major challenges we face as we look toward the future. We align the
Commissioner’s priorities with the
OIG identified top issues facing our management
( ). In addition, we identify the
performance measures that help us gauge progress toward resolving these challenges, as well as show
our official responsible for resolving them. For a detailed description of how we address these
challenges, see pages 11–63.
OIG Major
Strategic Goals and Performance Measures to Address Challenges with Responsible
Management
Official
Challenges
Reduce the
Strategic Goal 1 – Deliver Quality Disability Decisions and Services
Hearings
Deputy Commissioner for Disability Adjudication and Review (DCDAR)
Backlog and
· 1.1a Complete the budgeted number of hearing requests
Prevent Its
· 1.1b Achieve the budgeted goal for SSA hearing case production per workyear
Recurrence
· 1.1c Minimize average wait time from hearing request to decision
· 1.1d Eliminate the oldest pending hearing requests
· 1.1e Reduce the percentage of Appeals Council cases pending 365 days or over
Improve the
Timeliness and
Deputy Commissioner for Operations (DCO)
Quality of the
· 1.2a Minimize average wait time for initial disability claims
Disability
· 1.2b Complete the budgeted number of initial disability claims
Process
· 1.2c Disability Determination Services cases production per workyear
· 1.2d Complete the budgeted number of disability claims at the reconsideration level
· 1.2e Achieve the target number of initial disability claims pending
Strengthen
· 1.2f Achieve the target number of disability claims pending at the reconsideration level
Strategic and
· 1.2g Minimize average wait time for reconsideration disability claims
Tactical Planning
· 1.2k Disability Determination Services decisional accuracy rate for initial disability
decisions
Deputy Commissioner for Retirement and Disability Policy (DCRDP)
· 1.2h Update the medical Listing of Impairments
· 1.2j Number of Disability Insurance and Supplemental Security Income disability
beneficiaries, with Tickets assigned and in use, who work
· 1.3a Achieve the target percentage of initial disability cases identified as Quick Disability
Determinations or Compassionate Allowances
Deputy Commissioner for Systems (DCS)
· 1.2i Increase the percentage of disability cases evaluated using health Information
Technology
Annual Performance Plan for FY 2014 and Revised Final Performance Plan for FY 2013
Social Security Administration |
| 1-800-772-1213
73
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