Annual Performance Plan - 2014, Revised Final Performance Plan - 2013 Page 60
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89Improving IT Cost and Performance:
We use proven new technologies to lower IT cost and improve
performance. As part of our capital planning and investment control processes, we evaluate the cost of
IT projects in terms of their return on investment. We appropriately adopt new technologies, which
provide stable and high-performing environments. In FY 2012, we significantly upgraded the capacity
and performance of our mainframe systems to cost effectively address rapidly increasing workload
demands.
Concurrently, we continued virtualizing and consolidating our server-based open systems platform to
reduce the number of physical servers being maintained in our data centers. Together, these initiatives
increase our ability to manage cost-effectively current workloads, as well as projected increases in
workload and service demands. These initiatives also contribute to reducing electrical power and
cooling demands in the data centers. Finally, consolidation of the open systems infrastructure
significantly improves our use of resources, reducing per-workload costs of the platform.
Modernizing Older Software Applications:
We will continue to incrementally modernize our older
software applications based on business opportunity and technical risks. We evaluate current software
applications to ensure they meet strategic business goals and conform to our Enterprise Architecture
plans. These evaluations identify applications to retire, renovate, or maintain. In FY 2012, we began
modernizing our Visitor Intake Process (VIP) application, which tracks all field office appointments,
monitors visitor information, tracks employee availability, and provides a wealth of statistical data. We
began to rollout these enhancements in September 2012 and expect to complete rollout in FY 2013. We
are also progressively increasing the number of open software applications in use. Open software uses
industry standard protocols to ensure the software operates across all of our supported development
environments.
We are committed to building systems that interoperate using standards-based services. Basing these
systems on industry standard protocols ensures interoperability across all of our supported
development environments. We will also look for opportunities to expand our set of sharable service
components to support reusability and promote interoperability. In August 2012, we began piloting an
Enterprise Social Media initiative to test a cloud-based shared services environment. Based on positive
feedback, we plan to continue the pilot in FY 2013, provided funding is available. We also began
implementation of a geospatial architecture shared service as a central resource for geospatial tools and
common geospatial data.
Maintaining Systems Performance While Transitioning to Our New National Support Center
(NSC):
As we prepare for the move to our new NSC in 2015, our multi-year strategy to incorporate
industry-standard storage technologies and architecture models to enhance the capacity, flexibility, and
agility of our information storage infrastructure includes:
Isolating our pre-production and network environments from our core computing environment;
·
Reducing the number of operating systems we support;
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Implementing additional virtualization technologies wherever technically feasible and cost-
·
effective; and
Configuring tiered architectures to meet application cost and performance requirements.
·
Continued technological advancements and improvements required for the NSC’s completion will put us
in a more favorable position to maintain world-class operations for the American public.
Annual Performance Plan for FY 2014 and Revised Final Performance Plan for FY 2013
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