Supervisor'S Performance Review Handbook Page 46
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9015.
Overall Rating of Employee’s Job Function (Duties) and/or Performance Objectives
E
EE
ME
NI
U
N/A
PERFORMANCE FACTORS/COMPETENCIES
SERVICE EXCELLENCE, See attached Rubric
Rating
Examples (Strengths or Improvements)
to assign appropriate rating.
RESPECTFUL
5.
Key Behaviors
A. Treat people the way they want to be treated
(active listening, responsive)
B. Be courteous (polite, friendly, caring,
honoring personal space)
C. Respect lines of authority in
communication, procedures and policies
D. Appreciate differences (disabilities, socio-
economic status, ethnic, gender, age, religion,
lifestyles, values, cultures)
6.
COMPETENT
Key Behaviors
A. Utilize effectively knowledge, skills and
resources
B. Exercise active problem-solving and
Informed decision-making
C. Be efficient and reliable
D. Follow processes consistently
7.
RESPONSIVE
Key Behaviors
A. Act in a timely manner
B. Demonstrate accessibility (in person, by
phone, by email)
C. Be dependable by following-up and
following-through on promises
D. Be informative by providing accurate
information and solutions
8.
COLLABORATIVE
Key Behaviors
A. Seek and provide help to accomplish goals
B. Engage stakeholders for input
C. Communicate interdepartmentally
D. Build relationships and win-win partnerships
with honesty, trust
Professional Knowledge: Employee’s demonstrated job knowledge, understanding, and ability and willingness
to learn all aspects of his/her assigned duties and responsibilities.
E
EE
ME
NI
U
N/A
SPR Handbook: Appendices
rev 7/5/12
46
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Parent category: Business