Supervisor'S Performance Review Handbook Page 82
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90ADMINISTRATOR JOB
FACTORS/COMPETENCIES
STANDARDS
Exemplary
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
make sound decisions.
Leadership & Motivation
Intuitively knows when to use a
Regularly demonstrates the
Demonstrates the following
Micro-manages or takes a
Does not manage employee
team approach or to act
following abilities: discerns
abilities with occasional need
hands-off approach to many
activities; does not hold self
independently; delegates authority
when to use a team or
for assistance/coaching:
employee activities; does
accountable for employee
in a way that empowers employees;
individual approach;
discerns when to use a team
not appropriately delegate
and team performance; fails
gives effective feedback, even when
appropriately delegates
or individual approach;
duties and responsibilities;
to provide employees with
the message is difficult to deliver;
authority; regularly provides
appropriately delegates
has not fully established
the resources needed to
monitors progress and proactively
feedback regarding both
authority; provides feedback
working relationships based
accomplish goals, does not
removes barriers to help employees
strengths and development
regarding both strengths and
on trust; inconsistently or
provide appropriate
accomplish goals. Able to identify
needs; provides adequate
development needs; provides
inappropriately provides
feedback. Not willing to
when others are struggling; openly
resources for employees to
adequate resources for
feedback to employees.
provide support or
and willingly shares information and
accomplish their goals.
employees to accomplish
Inconsistent ability to
assistance to others;
resources; regularly seeks to
Promotes a positive and
their goals. Promotes a
identify when others are
withholds information and
engage others in a constructive
supportive environment;
positive and supportive
struggling; feedback lacks a
resources; lacks empathy
learning process. Sought out by
provides additional
environment; provides
positive and constructive
when others are learning.
others due to unrivaled willingness
information, resources and
additional information,
tone; may become
Unapproachable; is
to help; always displays self-control
support to others as
resources and support to
frustrated when others are
unpleasant, pessimistic and
and a positive attitude, even when
needed; provides
others as needed; provides
learning. May be seen as
difficult to be around; is
handling difficult people or
appropriate feedback to
appropriate feedback to
unapproachable in certain
abrasive when interacting
situations; always demonstrates
encourage growth and
encourage growth and
situations; often
with others; creates tension;
genuine interest and empathy.
success. Is easy to
success. Is approachable to
demonstrates negative or
projects attitude of
approach and talk to;
talk with; pleasant and works
disingenuous behaviors;
superiority and finds fault
pleasant and able to
to maintain composure when
actions and non-verbal
with others; is dismissive of
maintain composure when
faced with difficult situations;
responses may be
others concerns or ideas.
faced with difficult
strives to make others at
inconsistent or
situations; puts others at
ease; works to build trust and
inappropriate to the
ease; builds trust and
establish rapport; displays
situation.
rapport; displays
genuineness; good listening
genuineness; is a good
techniques.
listener using paraphrasing
and open question
techniques.
College & Community
Relations
Sought out by others due to
Regularly demonstrates the
Demonstrates the following
May be seen as
Unapproachable; is
unrivaled willingness to help; always
following abilities: Is easy
abilities with occasional need
unapproachable in certain
unpleasant, pessimistic and
displays self-control and a positive
to approach and talk to;
for assistance/coaching: Is
situations; often
difficult to be around; is
attitude, even when handling
open and o maintains
easy to approach and talk to;
demonstrates negative or
abrasive when interacting
SPR Handbook: Appendices
rev 7/5/12
82
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