Supervisor'S Performance Review Handbook Page 79
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90Communicating
Always demonstrates the
Consistently demonstrates the
Generally demonstrates
Struggles to develop
Demonstrates an inability
following abilities: Exhibits
following abilities: Builds
the following abilities
professional
to develop professional
the ability to clearly articulate
constructive and effective
with occasional need for
relationships with others,
relationships with others,
thoughts, effectively utilizes
professional relationships;
assistance/coaching:
to communicate verbally
to communicate verbally
diplomacy and tact, manages
uses diplomacy and tact;
Builds constructive and
and/or in writing, and/or
and/or in writing, and/or
assumptions and personal
manages assumptions and
effective professional
to use active/reflective
to use active/reflective
filters, is able to gauge an
personal filters; communicates
relationships; uses
listening skills in their
listening skills in their
audience and adjust
articulately and concisely
diplomacy and tact;
daily communications
daily communications
communication appropriately to
verbally and in writing
articulately communicates
with others.
with others.
said audience. Communication
considering the type of
verbally and concisely in
always adds value and is
audience; understands and
writing; understands and
appropriate for the setting.
uses active/reflective listening.
uses active/reflective
Communication efforts are
listening.
effective in cultivating
professional relationships
across the College at all levels
of the organization.
Communication style highlights
the use of active/reflective
listening.
Conducts meetings
Always conducts meetings and
Consistently conducts
Generally conducts
Struggles to incorporate
Demonstrates an inability
incorporating and
carries out projects with service
meetings or carries out
meetings or carries out
the ideals of service
to incorporate the ideals
highlighting Service
excellence in mind.
projects with service
projects with service
excellence when
of service excellence
Excellence
excellence in mind.
excellence in mind.
conducting meetings or
when conducting
working on projects.
meetings or working on
projects.
Is prepared with
Always is well prepared with
Consistently is well prepared
Generally is well prepared
Struggles to be prepared
Demonstrates an inability
information in
information and knowledge of
with information and
with information and
with information and
to be prepared with
meetings
the subject.
knowledge of the subject.
knowledge of the subject.
knowledge of the.
information and
knowledge of the subject.
Recognizes those
Always recognizes those who
Consistently recognizes those
Generally recognizes
Struggles to recognize
Demonstrates an inability
who demonstrate the
demonstrate the “WOW” factor
who demonstrate the “WOW”
those who demonstrate
those who demonstrate
to recognize those who
“WOW” factor of
of service excellence.
factor of service excellence.
the “WOW” factor of
the “WOW” factor of
demonstrate the “WOW”
Service Excellence.
service excellence.
service excellence.
factor of service
excellence.
SPR Handbook: Appendices
rev 7/5/12
79
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