Supervisor'S Performance Review Handbook Page 89
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90PROFESSIONAL:
ADMINISTRATIVE, CRAFT
& TRADES JOB
FACTORS/COMPETENCIES
STANDARDS
Exemplary
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
Communication
Exemplary
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
Clearly articulates thoughts and adds
Regularly demonstrates the
Listens to and understands
Inconsistent ability to
Lacks the interpersonal skills
value in a variety of settings and styles;
following abilities: Builds
explanations, directions and
develop professional
to develop productive
cultivates professional relationships
constructive and effective
expressions of need, whether
relationships with others;
professional working
across the College and at all levels of
professional relationships;
from clients, superiors or co-
often inarticulate; does not
relationships; unable to
the organization; makes frequent use
uses diplomacy and tact;
workers. Clearly expresses
consistently demonstrate
deliver appropriate
of active/reflective listening.
manages assumptions and
verbally or in writing needs,
diplomacy and tact; listening
messages verbally and in
personal filters;
explanations and directions to
skills weak or erratic; verbal
writing; does not
communicates articulately and
others as required. Provides
and written communication
demonstrate effective
concisely both verbally and in
constructive feedback,
skills are weak or
communication and listening
writing considering the type of
engages in follow-up, keeps
inconsistent.
skills.
audience; understands and
others informed, and obtains
uses active/reflective
information from others as
listening.
needed to perform work
effectively.
Reliability & Productivity
Work consistently exceeds acceptable
Can be counted on to deliver
Is enhancing the ability to
Work is not consistently
Projects and tasks are not
standards by a significant degree;
on commitments and provide
determine priorities to
completed in a timely
completed in a timely
extremely punctual and reliable;
quality work; regularly sets
consistently deliver on projects
manner; often misses or is
manner; is not present and
excellent follow-through; routinely
sound priorities; ensures
and tasks; developing skills
late with appointments,
punctual; lacks commitment
meets commitments.
timely follow-through; is
still to ensure commitments
deadlines and other
and follow-through.
reliable and punctual; work is
are met in a timely manner;
commitments; does not
regularly completed in a
needs occasional
consistently follow-through.
consistent and timely manner
support/guidance in
determining priorities and
setting schedules.
Innovativeness
Consistently takes into account the
Regularly demonstrates the
Demonstrates the following
At times, does not
Avoids decision making
roles and needs of other employees’
following abilities: to learn
abilities with occasional need
appropriately involve others
situations; fails to gather
jobs in relation to one’s job in support
more about job and role of job
for assistance/coaching:
when making decisions; fails
necessary information for
of College goals; identifies
and others’ jobs in support of
works to learn more about job
to foresee the consequences
decision making; regularly
improvement areas; volunteers to try or
College goals; shows
and role of job in support of
of decisions; sometimes
makes inappropriate
pilot innovative techniques/processes;
continuous improvement;
College goals; shows desire
makes inappropriate
decisions.
acts as an innovative role model to
accepts and welcomes
for continuous improvement;
decisions.
others
feedback; takes action on
accepts and welcomes
suggestions without pressure;
feedback; takes action on
engages the interest of others
suggestions without pressure;
in identifying improvement
engages the interest of others
areas or ideas; volunteers
in identifying improvement
ideas to the right people.
areas or ideas; volunteers
ideas to the right people.
SPR Handbook: Appendices
rev 7/5/12
89
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