Supervisor'S Performance Review Handbook Page 85
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90MANAGERIAL & TECHNICAL
JOB
FACTORS/COMPETENCIES
STANDARDS
Exemplary
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
when the message is difficult to
authority; regularly provides
appropriately delegates
responsibilities; has not
the resources needed to
deliver; monitors progress and
feedback regarding both
authority; provides feedback
fully established working
accomplish goals, does not
proactively removes barriers to help
strengths and development
regarding both strengths and
relationships based on
provide appropriate
employees accomplish goals. Able
needs; provides adequate
development needs; provides
trust; inconsistently or
feedback. Not willing to
to identify when others are
resources for employees to
adequate resources for
inappropriately provides
provide support or
struggling; openly and willingly
accomplish their goals.
employees to accomplish
feedback to employees.
assistance to others;
shares information and resources;
Promotes a positive and
their goals. Promotes a
Inconsistent ability to
withholds information and
regularly seeks to engage others in
supportive environment;
positive and supportive
identify when others are
resources; lacks empathy
a constructive learning process.
provides additional
environment; provides
struggling; feedback lacks a
when others are learning.
Sought out by others due to
information, resources and
additional information,
positive and constructive
Unapproachable; is
unrivaled willingness to help;
support to others as needed;
resources and support to
tone; may become
unpleasant, pessimistic and
always displays self-control and a
provides appropriate
others as needed; provides
frustrated when others are
difficult to be around; is
positive attitude, even when
feedback to encourage
appropriate feedback to
learning. May be seen as
abrasive when interacting
handling difficult people or
growth and success. Is easy
encourage growth and
unapproachable in certain
with others; creates tension;
situations; always demonstrates
to approach and talk to;
success. Is approachable to
situations; often
projects attitude of
genuine interest and empathy.
pleasant and able to maintain
talk with; pleasant and works
demonstrates negative or
superiority and finds fault
composure when faced with
to maintain composure when
disingenuous behaviors;
with others; is dismissive of
difficult situations; puts others
faced with difficult situations;
actions and non-verbal
others concerns or ideas.
at ease; builds trust and
strives to make others at
responses may be
rapport; displays
ease; works to build trust and
inconsistent or
genuineness; is a good
establish rapport; displays
inappropriate to the
listener using paraphrasing
genuineness; good listening
situation.
and open question
techniques.
techniques.
Decision Making
Consistently takes into account the
Regularly demonstrates the
Demonstrates the following
At times, does not
Avoids decision making
needs of all stakeholders; always
following abilities: Involves
abilities with occasional need
appropriately involve others
situations; fails to gather
weighs ramifications of decisions;
others appropriately when
for assistance/coaching:
when making decisions;
necessary information for
demonstrates an ability to
making decisions; exercises
Involves others appropriately
fails to foresee the
decision making; regularly
effectively influence key decision
different decision styles as
when making decisions;
consequences of decisions;
makes inappropriate
makers.
appropriate to situation;
weighs alternative decisions
sometimes makes
decisions.
invites others’ opinions and
before taking action; uses
inappropriate decisions.
ideas when weighs
decision making tools and
alternative decisions before
solicits appropriate level of
taking action; can be relied
input before making make
on to make sound decisions.
sound decisions.
Initiative & Application
Successfully alters activities to suit
Regularly adapts to change;
Typically open to change;
Focuses on barriers;
Demonstrates a high level
demands of new or changing
understands and uses
strives to adapt to new
inflexible and is reluctant to
of resistance to change; is
requirements; embraces and readily
change management
situations; demonstrates
shift priorities or make
negative and incapable of
accepts change; adapts easily to
concepts/techniques; seeks
ability to seamlessly shift
adjustments when change
shifting priorities when
new situations; comfortably
challenges; seeks
priorities; learning to
is necessary; may become
faced with changing
refocuses when priorities shift;
information or counsel on
understand change
defensive or irritated when
situations; unable and
successfully diffuses stressful
how to optimize change;
management and how to
times are tough.
unwilling to adapt to
situations.
regularly demonstrates
appropriate techniques;
change.
SPR Handbook: Appendices
rev 7/5/12
85
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