Supervisor'S Performance Review Handbook Page 90
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90PROFESSIONAL:
ADMINISTRATIVE, CRAFT
& TRADES JOB
FACTORS/COMPETENCIES
STANDARDS
Exemplary
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
Interpersonal Skills
Successfully alters activities to suit
Regularly adapts to change;
Typically open to change;
Focuses on barriers;
Demonstrates a high level of
demands of new or changing
understands and uses change
strives to adapt to new
inflexible and is reluctant to
resistance to change; is
requirements; embraces and readily
management
situations; demonstrates
shift priorities or make
negative and incapable of
accepts change; adapts easily to new
concepts/techniques; seeks
ability to seamlessly shift
adjustments when change is
shifting priorities when faced
situations; comfortably refocuses when
challenges; seeks information
priorities; learning to
necessary; may become
with changing situations;
priorities shift; successfully diffuses
or counsel on how to optimize
understand change
defensive or irritated when
unable and unwilling to adapt
stressful situations.
change; regularly
management and how to
times are tough.
to change.
demonstrates flexibility and
appropriate techniques; needs
positive attitude when faced
occasional help to understand
with new situations; regularly
and handle the impact of
handles stressful situations
change; learning to adapt to
calmly and professionally.
unusual stressful situations.
Regularly: is easy to
Typically is easy to approach
approach and talk to; displays
and talk to; displays
genuineness, pleasant and
genuineness, pleasant and
able to maintain composure
able to maintain composure
when faced with difficult
when faced with difficult
situations; puts others at
situations; puts others at ease;
ease; strives to build trust and
strives to build trust and
rapport; displays
rapport; displays genuineness;
genuineness; displays
displays effective listening
effective listening techniques.
techniques.
SPR Handbook: Appendices
rev 7/5/12
90
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