Supervisor'S Performance Review Handbook Page 51
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90JOB FACTORS/COMPETENCIES
Performance Appraisal Factors: Mark the RATING box of the “Job Factors/Competencies” Sections with the
evaluation standard which describes the employee’s actual performance. Examples should be given to indicate
the reason(s) for the rating of each factor. Both an Employee Self-Evaluation and a Supervisor’s Evaluation must
be completed. There is no Overall Rating for Job Factors/Competencies.
Rating Key:
E-Exemplary
EE-Exceeds Expectations
ME-Meets Expectations
NI-Needs Improvement
U-Unsatisfactory N/A-Not Applicable
SERVICE EXCELLENCE, See attached Rubric
Rating
Strength – Examples
Improvement Needed – Examples
to assign appropriate rating.
9.
RESPECTFUL
Key Behaviors
A. Treat people the way they want to be treated
(active listening, responsive)
B. Be courteous (polite, friendly, caring,
honoring personal space)
C. Respect lines of authority in
communication, procedures and policies
D. Appreciate differences (disabilities, socio-
economic status, ethnic, gender, age, religion,
lifestyles, values, cultures)
10. COMPETENT
Key Behaviors
A. Utilize effectively knowledge, skills and
resources
B. Exercise active problem-solving and
Informed decision-making
C. Be efficient and reliable
D. Follow processes consistently
11. RESPONSIVE
Key Behaviors
A. Act in a timely manner
B. Demonstrate accessibility (in person, by
phone, by email)
C. Be dependable by following-up and
following-through on promises
D. Be informative by providing accurate
information and solutions
12. COLLABORATIVE
Key Behaviors
A. Seek and provide help to accomplish goals
B. Engage stakeholders for input
C. Communicate interdepartmentally
D. Build relationships and win-win partnerships
with honesty, trust
KNOWLEDGE, SKILL, ABILITY
Rating
Strength – Examples
Improvement Needed – Examples
Demonstrates command of technical/ procedural
SPR Handbook: Appendices
rev 7/5/12
51
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Parent category: Business