Supervisor'S Performance Review Handbook Page 76
ADVERTISEMENT
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90LSSC
SERVICE
STANDARDS
Exemplary
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
and KEY
BEHAVIORAL
INDICATORS
RESPECTFUL
Treat people the way
Always demonstrates an ability
Consistently demonstrates an
Generally demonstrates a
Struggles to demonstrate
Demonstrates an inability
they want to be
and willingness to treat others
ability and willingness to treat
willingness to treat others
a willingness to treat
to treat others with respect
treated
with respect (the way they
others with respect (the way
with respect (the way they
others with respect (the
(the way they would want
would want to be treated) When
they would want to be
would want to be treated)
way they would want to
to be treated) or engage in
interacting with others
treated). Demonstrates active
but does not consistently
be treated) as well as
active listening and
demonstrates a high level of
listening and responsiveness
demonstrate active
demonstrate active
responsiveness skills.
active listening skills and
skills when with others.
listening and
listening and
responsiveness skills.
responsiveness skills.
responsiveness skills and
abilities.
Be courteous
Always demonstrates a polite
Consistently demonstrates a
Generally demonstrates a
Struggles to demonstrate
Demonstrates an inability
and considerate manner and
polite and considerate manner
polite and considerate
a polite and considerate
to display a polite and
demonstrates the best of
when interacting with others.
manner when interacting
manner when interacting
considerate manner when
professionalism when
Is always friendly, caring, and
with others as well as a
with others or a friendly,
interacting with others or
interacting with others. Is
honors personal space.
friendly, caring demeanor
caring demeanor that
a friendly, caring
always friendly, caring, and
that honors personal
honors personal space.
demeanor that honors
honors personal space.
space.
personal space.
Respect lines of
Always demonstrates attention
Consistently demonstrates
Generally demonstrates
Struggles to
Demonstrates an inability
authority in
to, consideration for and
attention to, consideration for
attention to, consideration
demonstrate attention to,
to give attention to,
communication,
understanding of the
and understanding of the
for and understanding of
consideration for and
consideration for and
procedures, policies,
connections between College
connections between College
the connections between
understanding of the
understanding of the
procedures, policies, and lines
procedures, policies, and lines
College procedures,
connections between
connections between
of authority in communication.
of authority in
policies, and lines of
College procedures,
College procedures,
communication.
authority in
policies, and lines of
policies, and lines of
communication.
authority in
authority in
.
communication.
communication.
Appreciate
Always demonstrates an
Consistently demonstrates an
Generally demonstrates
Struggles to demonstrate
Demonstrates an inability
differences
appreciation and respect for
appreciation and respect for
an appreciation and
an understanding of the
to understand the
individual’s differences. Is an
individual’s differences.
respect for individual’s
importance of
importance of
outspoken advocate for
Advocates for treating
differences, treating
appreciating and
appreciating and
diversity through the inclusion
everyone the same regardless
everyone the same
respecting individual
respecting individual
of disabilities, socio-economic
of disabilities, socio-economic
regardless of disabilities,
differences including
differences including
status, ethnicity, gender, age,
status, ethnicity, gender, age,
socio-economic status,
those with differing
those with differing
religion, orientation, values,
religion, orientation, values,
ethnicity, gender, age,
abilities/disabilities,
abilities/disabilities,
and cultures.
and cultures.
religion, orientation,
socio-economic status,
socio-economic status,
SPR Handbook: Appendices
rev 7/5/12
76
ADVERTISEMENT
0 votes
Related Articles
Related forms
Related Categories
Parent category: Business