Supervisor'S Performance Review Handbook Page 80
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90MANAGER
AND
SUPERVISOR
ABILITY
ITEM 2
Support of Service
Always supports all aspects of
Consistently supports aspects
Generally supports
Struggles to show
Demonstrates an inability
Excellence
the College’s Vision, Mission,
of the College’s Vision,
aspects of the College’s
support for the College’s
to show support for the
and Service Excellence
Mission and Service
Vision, Mission and
Vision, Mission and
College’s Vision, Mission
Standards.
Excellence Standards.
Service Excellence
Service Excellence
and Service Excellence
Standards.
Standards.
Standards.
Leadership in
Always demonstrates
Consistently demonstrates
Generally is engaged in
Struggles to show
Demonstrates an inability
moving LSSC to a
leadership and is
leadership and is engaged in
building a culture of
engagement in building a
to show engagement in
culture of Service
enthusiastically engaged in
building a culture of Service
Service Excellence at
culture of Service
building a culture of
Excellence
building a culture of Service
Excellence at LSSC.
LSSC.
Excellence at LSSC.
Service Excellence at
Excellence at LSSC.
LSSC.
Models LSSC’s
Always demonstrates the ability
Consistently demonstrates the
Generally demonstrates
Struggles to
Demonstrates an inability
Service Excellence
to build outstanding working
ability to build strong working
the ability to work
demonstrates the ability
to work together to
Philosophy: “We
relationships, inspires staff
relationships, inspires staff
together to engage in
to work together to
engage in service
inspire confidence
and/or coworkers to excel in
and/or coworkers to engage in
service excellence, helps
engage in service
excellence, to help build a
through every
service excellence, leads by
service excellence, leads by
to build cooperative work
excellence, to help build
cooperative work
interaction to
example, and helps to create a
example, and helps to create a
environments conducive
a cooperative work
environment conducive to
empower lives and
cooperative work environment
cooperative work environment
to excellence in service,
environment conducive
excellence in service, to
build futures by
conducive to excellence in
conducive to excellence in
is a team player, and helps
to excellence in service,
act as a team player, and
providing a caring
service, and enthusiastically
service, and promotes service
to promote service
to act as a team player,
to promote service
and supportive
promotes service excellence
excellence initiatives.
excellence initiatives.
and to help promote
excellence initiatives. .
learning
initiatives.
service excellence
environment”
initiatives.
MANAGER
AND
SUPERVISOR
ABILITY
ITEM 3
Modeling Service
Always models all aspects of
Consistently models all
Generally models all
Struggles to model all
Demonstrates an inability
Excellence
the College’s Vision, Mission
aspects of the College’s
aspects of the College’s
aspects of the College’s
to model all aspects of the
Standards
and service standards.
Vision, Mission and service
Vision, Mission and
Vision, Mission and
College’s Vision, Mission
standards.
service standards.
service standards.
and service standards.
Holds self and
Always holds self and others
Consistently holds self and
Generally holds self and
Struggles to hold self
Demonstrates an inability
others accountable
accountable to the LSSC’s
others accountable to the
others accountable to the
and others accountable
to hold self and others
to the LSSC’s
Service Excellence Standards.
LSSC’s Service Excellence
LSSC’s Service
to the LSSC’s Service
accountable to the
Service Excellence
Standards.
Excellence Standards.
Excellence Standards.
LSSC’s Service
Standards
Excellence Standards.
SPR Handbook: Appendices
rev 7/5/12
80
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