Supervisor'S Performance Review Handbook Page 77
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90values, and cultures.
ethnicity, gender, age,
ethnicity, gender, age,
religion, orientation,
religion, orientation,
values, and cultures.
values, and cultures.
COMPETENT
Utilize knowledge
Always demonstrates
Consistently demonstrates
Generally demonstrates
Struggles to demonstrate
Demonstrates an inability
and skills effectively
exceptional knowledge and
better than average knowledge
adequate knowledge and
the application of
to apply the knowledge
skills in even the most complex
and skills in all aspects of their
skills required to
knowledge and skills
and skills required to
aspects of their job
job responsibilities.
complete their job
required to complete
complete their job
responsibilities.
responsibilities.
their job responsibilities.
responsibilities.
Utilize resources
Always demonstrates the skill
Consistently demonstrates the
Generally demonstrates
Struggles to demonstrate
Demonstrates an inability
(time, energy,
to expend resources (time,
skill to expend their resources
adequate skill to expend
the ability to expend
to expend resources (time,
money) effectively.
energy, money) wisely and in
(time, energy, money) wisely
resources (time, energy,
resources (time, energy,
energy, money) wisely
ways that allow the individual
and in ways that allow the
money) wisely and in
money) wisely and in
and as a result is
to be productive.
individual to be productive.
ways that allow the
ways that allow the
unproductive.
individual to be
individual to be
productive.
productive.
Exercise active
Always demonstrates
Consistently demonstrates
Generally demonstrates
Struggles to solve
Demonstrates an inability
problem-solving and
outstanding problem-solving
good problem-solving skills
adequate problem-solving
routine problems
to solve routine problems
informed decision-
skills and is able to handle
and is usually able to handle
skills but may require
satisfactorily. Typically
satisfactorily. Always
making
complex problems creatively.
complex problems.
assistance to handle
requires assistance with
needs assistance with
complex or unusual
complex problems.
complex problems.
problems.
Be efficient and
Always demonstrates efficiency
Consistently demonstrates
Generally demonstrates
Struggles in order to
Demonstrates an inability
reliable
and reliability.
efficiency and reliability
adequate efficiency and
maintain efficiency and
or lack of skills necessary
reliability but
reliability and frequently
to attain efficiency and
occasionally needs
requires assistance/
reliability.
assistance/ coaching.
coaching.
Follow processes
Always follows processes
Consistently follows
Generally demonstrates
Struggles with following
Demonstrates an inability
consistently.
processes.
the ability to follow
processes.
to follow processes.
processes consistently.
RESPONSIVE
Act in a timely
Always submits completed
Consistently acts in a timely
Generally acts in a timely
Struggles to act in a
Demonstrates an inability
manner
work on-time. Commits time
manner.
manner.
timely manner and may
to act in a timely manner.
as necessary to fulfill
need assistance/coaching
responsibilities of position in a
to do so.
competent manner. Manages
work in an orderly and efficient
manner. Operates with a clear
sense of priorities. Shows a
high capacity to adapt quickly
to change, shortening the
response time of processes and
systems.
Demonstrate
Always demonstrates
Consistently demonstrates
Generally demonstrates
Struggles to demonstrate
Demonstrates an inability
accessibility (in
accessibility (in person, by
accessibility (in person, by
accessibility (in person,
accessibility (in person,
to achieve or maintain
SPR Handbook: Appendices
rev 7/5/12
77
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