Supervisor'S Performance Review Handbook Page 84

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ADMINISTRATOR JOB
FACTORS/COMPETENCIES
STANDARDS
Exemplary
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
dress.
MANAGERIAL & TECHNICAL
JOB
FACTORS/COMPETENCIES
STANDARDS
Exemplary
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
Professional Knowledge
Demonstrates complete and
Regularly demonstrates the
Demonstrates the following
Possesses only basic job
Lacks skills required for the
accurate knowledge of job; work is
following abilities:
abilities with occasional need
skills required for the job;
role; makes no effort to
always of the highest quality;
Possesses full range of
for assistance/coaching:
makes little effort to
increase knowledge;
continually strives to stay informed;
knowledge and skills
Possesses basic knowledge
increase knowledge;
requires extensive
requires minimal instruction and
necessary to effectively
and skills necessary to
requires regular instruction,
instruction, direction and
direction; always assures that work
perform the job; seeks
effectively perform the job;
direction and oversight to
oversight; produces work
is done right, thoroughly or
opportunities to increase
strives to increase
complete routine tasks;
that contains notable and
precisely..
knowledge; is attentive to
knowledge with assistance;
inconsistently produces
careless errors;
details and produces work
is attentive to details and
accurate work; shows
demonstrates lack of
with consistent accuracy and
produces work with
concern when errors are
concern for getting details
professional display; when
consistent accuracy; may
made but does not make
right.
necessary seeks information
occasionally require
efforts to fix them.
or instruction to complete
coaching and direction to
work.
complete work.
Organizational Skills
Work consistently exceeds
Can be counted on to deliver
Is enhancing the ability to
Work is not consistently
Projects and tasks are not
acceptable standards by a
on commitments and provide
determine priorities to
completed in a timely
completed in a timely
significant degree; extremely
quality work; regularly sets
consistently deliver on
manner; often misses or is
manner; is not present and
punctual and reliable; excellent
sound priorities; ensures
projects and tasks;
late with appointments,
punctual; lacks commitment
follow-through; routinely meets
timely follow-through; is
developing skills still to
deadlines and other
and follow-through.
commitments.
reliable and punctual; work is
ensure commitments are met
commitments; does not
regularly completed in a
in a timely manner; needs
consistently follow-through.
consistent and timely manner
occasional support/guidance
in determining priorities and
setting schedules.
Supervisory Effectiveness
Intuitively knows when to use a
Regularly demonstrates the
Demonstrates the following
Micro-manages or takes a
Does not manage employee
team approach or to act
following abilities: discerns
abilities with occasional need
hands-off approach to
activities; does not hold self
independently; delegates authority
when to use a team or
for assistance/coaching:
many employee activities;
accountable for employee
in a way that empowers employees;
individual approach;
discerns when to use a team
does not appropriately
and team performance; fails
gives effective feedback, even
appropriately delegates
or individual approach;
delegate duties and
to provide employees with
SPR Handbook: Appendices
rev 7/5/12
84

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